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Terms and conditions
These terms describe the scope and conditions for using the CRM Ecosystem Health Framework.
Last updated: April 2026
Nature of the service
The self-assessment is provided by Solvis Consulting and CX2 Advisory. Results are based on information supplied by the user and should be treated as general guidance rather than a definitive technical audit.
Intellectual property
The CRM Ecosystem Health Framework, its methodology, questions, and scoring logic are the intellectual property of Solvis Consulting and Jesús Hoyos. Users may use their individual report for internal organizational purposes.
Limitation of liability
Solvis Consulting and CX2 Advisory are not responsible for investment decisions or technology changes made solely on the basis of results from this tool.